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Ensure the stone was ordered with a return option and is within 35 days of being delivered.
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Please contact customer support with the certificate number of the stone(s) you'd like to return:
WhatsApp number: +44 (0)7723 003820
Email: Support@nivoda.com
Live chat: Nivoda website
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Customer support will start the return process and send you label and Fedex collection if it is required. Alternatively it can be dropped off at a Fedex point. Please note: the return it must be back in our office by the 35th day after delivery.
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Once the stone arrives back at our office it will be quality checked by our team and then marked as received.
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Following quality control and acceptance of the stone you will receive a credit note within 24-48 hours.