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Supplier FAQs
Invoices
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Help Center
Buyer FAQs
Product Features
Buyer FAQs
Platform
Invoices
Delivery
Feeds
Certificates
CVD and HPHT Diamonds
Nivoda Showroom
Kriya
Shopify
How to Guides
Supplier FAQs
Invoices
Platform
Buyer FAQs
Everything you need to get started buying
Platform
Is there a minimum order value?
Can Nivoda source any diamond for me?
Can I return stones bought on Nivoda?
When I check out is the stone 100% sold to me?
Can I place stones on hold with Nivoda?
How do I contact Nivoda's Customer Support Team?
Can anybody access Nivoda's marketplace?
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Invoices
How do I pay my invoice?
When will I receive my invoice?
What payment options do you offer?
Can I pay in my local currency?
Delivery
How long are your delivery timelines?
Do you offer drop shipping?
Can I track my order?
Feeds
How do I create a custom URL for the Shopify plugin?
Do you have more information on your API feeds integration partner, TransPacific Software?
Certificates
Do you have more information on Canadamark diamond certification and inscription?
Why does my HPHT lab grown stone register as moissanite on my diamond tester?
Does GIA issue physical certificates for lab grown diamonds?
CVD and HPHT Diamonds
What are Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT) methods for creating synthetic diamonds?
What causes the brownish tint in CVD diamonds?
What causes the bluish tint in HPHT diamonds?
How do growth conditions and treatments affect the colouration of synthetic diamonds?
Nivoda Showroom
What is Nivoda Showroom?
How do I start using Nivoda Showroom?
Can I make Nivoda Showroom look like my store?
Can I tweak the products and search results?
How does pricing and markup work?
What if a customer wants a consultation?
How do I use filters on Nivoda Showroom?
Can I make shortlists for customers on Nivoda Showroom?
How can I share stone details with customers?
How do I place an order from Nivoda Showroom?
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Kriya
Why am I paying Kriya and not Nivoda?
How can I make payment to Kriya?
Can I contact Kriya?
Shopify
What is included in the Shopify V2 update?
